Frequently Asked Questions (FAQs)

Yes, each piece is thoughtfully designed in our Fort Myers studio and assembled by artisans from across the globe.

Orders are typically processed within 2 to 3 business days, excluding weekends and major holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

We accept returns within 10 days of delivery for a full refund, minus shipping costs. Returned items must be in original condition and packaging. Customers are responsible for return shipping. We do not accept returns after 30 days.

To initiate a return, please contact us by phone or email within 10 days of receipt. Be sure to include your original invoice and note your order number on the outside of the return package. We recommend using a traceable shipping method. Send returns to:

Pick Up Sticks Jewelry
attn: Web Returns Dept.
5248 Fairfield Drive
Fort Myers, FL 33919 USA

If you receive a damaged or defective item, please contact us right away. We will replace it at no additional cost to you.

No. We only accept returns for items purchased directly from our website. Items bought from other retailers must be returned to the original place of purchase.

You can reach us by phone at 239-822-9226 or email us at shop@pickupsticks.net. Our business hours are Monday through Friday, 10:00 a.m. to 6:00 p.m. EST.